Townsend Service Plans Cover Any System
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Choose the Plans That Meet Your Needs
Homeowners need a simple way to keep their heating and cooling systems in peak condition and guard against costly repairs. Townsend's Service Plans deliver cost-effective protection for every vital system, including heating, cooling, hot water and even the oil tank.
Townsend Service Plans focus on essential preventive maintenance, energy conservation and repair coverage. When you're on a plan, you can rest assured that your equipment is well maintained and tuned for peak efficiency, and emergency help is always just a phone call away. Repair coverage varies between plans.
For Oilheat systems, the premium option is the GoldGuard Service Plan, which covers 60 important system components. You can combine multiple service plans and use our Intelli-Pay Plan to include the cost in a monthly payment plan.
Townsend Total Rewards
Loyalty Program Credits
For each year you are enrolled in a service plan, you will earn $50 in Townsend Total Rewards Loyalty Program Credits (up to $500) good toward the purchase of new comfort equipment installed by Townsend Oil & Propane. A comfort system upgrade can save you up to 30% on energy costs!
Please take the time to view each plan, refer to our parts coverage diagrams, and view terms and conditions for all plans before enrolling.
Our GoldGuard Premium Service Plan is ideal for forced hot water and steam systems (boilers), and provides maximum heating system protection - including dozens of important parts plus labor.
- Includes everything listed under HomeGuard PLUS over 20 additional parts
- Includes nearly 60 important parts in all PLUS labor (valued at up to $12,000 - twice the value of HomeGuard)
- Includes your 11-point annual heating Conservation Tune-up (a $200 value)
- Emergency service pledge of 2 hours or less
Covers all  parts from the HomeGuard Plan PLUS  MAJOR PARTS
- Air Vents
- Aquastat
- Bearing Assembly
- Boiler Valves
- Check Valves (standard)
- Circulator Complete (standard)
- Circulator Coupling
- Circulator Motor
- Circulators & Zone Valves
- Diaphragm Tank (standard)
- Feed Valve
- Gauge Glass Set
- High Limit Control
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- Low Limit Control
- Low Water Cutoff
- Mixing Valve
- Purge Valve
- Relief Valve 30 lb.
- Relief Valve 100 XL
- Steam Relief Valve 15 lb.
- Triple Aquastat
- Temperature Gauge
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Our HomeGuard Comprehensive Service Plan is specifically designed for warm air (furnace) heating systems, and covers many things that typically go wrong with your oil burner.
- Includes nearly 40 important parts PLUS labor (valued at up to $6,000)
- Includes your 11-point annual heating Conservation Tune-up (a $200 value)
- Emergency service pledge of 2 hours or less
Parts covered are shown with |
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Burner Replacement Parts
- Blast Tube
- Burner Coupling
- Burner Fan
- Burner Flange Gasket
- Buss Bar Transformer Leads
- Cad Cell Assembly
- Cad Cell Eye
- Electrode Assembly
- Electrodes
- Humidifier Float
- Humidifier Motor
- Humidifier Pad
- Ignition Transformer
- Nozzle
(up to 2.5 gph)
- Nozzle Adapter
- Nozzle Line
- Nozzle Line Heater
- Standard Chamber
Fuel Supply Parts
- Firematic Valve
- Fuel Filter Cartridge
- Fuel Filter Complete
- Fuel Pump
- Fuel Pump Strainer
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Warm Air System Parts
- Ordinary Air Filter
- Blower Belt
- Blower Motor
(up to 1/4 hp)
- Blower Pulley
- Fan Control
- Limit Control
Controls
- Cad Cell Relay
- Draft Regulator
- Emergency Switch
- Flue Pipe
(up to 10" dia.)
- Primary Control
- Stack Control
- Thermostat
- Zone Damper Motor
Click here for terms and conditions.
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To be as efficient, economical and environmentally- friendly as possible, your oil-fired boiler or furnace needs to perform at its best! Our ValueGuard Basic Oilheat Service Plan makes it happen - and with its 11-point annual maintenance visit and parts discount, we think it's the best basic coverage for your heating system.
- Our lowest priced plan!
- Includes your 11-point annual heating Conservation Tune-up (a $200 value)
- Includes 15% off parts that may need replacing
Your tune-up includes:
- Adjusting unit for maximum combustion efficiency and safe operation
- Visual inspection of heating surfaces and vent system
- Checking that the system is drafting properly
- Cleaning pilots (gas systems), burners and flame sensors, if needed
- Lubricating motors, if needed
- Checking and replacing furnace air filters
- Replacing furnace blower belts, if needed
- Checking boiler system pressure
Click here for terms and conditions.
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You may not realize it, but your natural gas or propane heating system needs preventive maintenance to run at peak efficiency. Our GasGuard Natural Gas & Propane Service Plan includes your comprehensive Conservation Tune-up and a valuable discount off parts. It's the plan our gas customers have been waiting for!
- Especially for natural gas and propane systems!
- Includes your 11-point annual heating Conservation Tune-up (a $160 value)
- Includes 15% off parts that may need replacing
Your tune-up includes:
- Adjusting unit for maximum combustion efficiency and safe operation
- Visual inspection of heating surfaces and vent system
- Checking that the system is drafting properly
- Cleaning pilots (gas systems), burners and flame sensors, if needed
- Lubricating motors, if needed
- Checking and replacing furnace air filters
- Replacing furnace blower belts, if needed
- Checking boiler system pressure
Click here for terms and conditions.
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TERMS & CONDITIONS FOR:
GoldGuard, HomeGuard, ValueGuard and GasGuard
General Conditions
- Service plan coverage is contingent on inspection of the heating system by Townsend Oil & Propane.
- Townsend Oil & Propane reserves the right to inspect all heating equipment and refuse to perform any service or repair work on equipment deemed unsatisfactory.
- Service performed that is not explicitly listed on the contract will be charged at the prevailing rate.
- Townsend Oil & Propane reserves the right to cancel the plan upon 10 days written notice.
- Customer's account must be in good standing.
- Customer agrees not to purchase fuel oil from other sources.
- Annual tune-up reminder cards will be mailed once a year and tune-ups are scheduled by appointment only during normal business hours. It is the customer's responsibility to arrange this appointment for this very important service.
Other Conditions
Townsend Oil & Propane will not accept responsibility for the loss of heat in any unoccupied buildings, for delays or damages resulting from fires, accidents, power interruptions, water in basement, water in storage tank and/or lines, labor difficulties, acts of the Government, flood, war, hurricanes, earthquakes, or any acts of God, or other causes beyond our control; or for any loss or damage caused directly or indirectly by services performed, for any consequential or special damage of any kind whatsoever, for any reason.
Exclusions
- This agreement does not cover replacement of a complete boiler, furnace, burner, hot water heater (indirect or oil-fired), mechanical chimney (power venter), tankless coil, radiant heat, humidifier or piping, baffles, oil lines, oil storage tanks, auxiliary lift pumps, electric wiring, domestic plumbing, draining of expansion tanks and purging of radiators or any parts or services not explicitly mentioned in the agreement.
- Except to the limits of protection under the TankSure Program for those customers enrolled in such program, Townsend Oil & Propane is not liable for any environmental pollution or pollution cleanup due to tank rupture, oil line leak or any contamination resulting from the oil distribution system.
Whether you are a Townsend Oilheat, natural gas or propane customer, you should get your central air conditioner in shape for the summer! Our CoolGuard Air Conditioning Service Plan includes your annual maintenance and a discount off parts. It's the basic coverage you need for optimal performance of your cooling system.
- Our NEW air conditioning service plan!
- Includes your 10-point annual air conditioning Conservation Tune-up (a $160 value)
- Includes 15% off parts that may need replacing
We will inspect, clean and adjust all of the following components of your central air conditioning system:
- Check System Pressure
- Clean/Check Condensing Unit
- Check Coil (clean if necessary)
- Check/Adjust Blower and Belts
- Lubricate Motors
- Inspect Line Set
- Level Condensing Unit (if necessary)
- Check for Refrigerant Leaks
- Check Thermostat Operation
- Adjust System for Maximum Efficiency
TERMS & CONDITIONS FOR: CoolGuard
General Conditions
- If you have multiple systems, you must have a service plan for each.
- The system check-up as outlined should be performed once during the term of this service plan and it is the customer's responsibility to arrange for this service.
- The customer's right to the check-up expires at the end of each coverage year and no credit will be issued if the check-up is not performed.
- Townsend Oil & Propane reserves the right to inspect and approve the equipment covered prior to accepting the service plan. Initial repairs which might be required to put the air conditioning system in acceptable condition are not covered.
- This service plan is for ordinary residential systems up to 5 tons of cooling.
- The length of this service plan is one year. It will automatically renew at that time unless Townsend Oil & Propane is notified of cancellation in writing thirty (30) days prior.
- Customer's account must be in good standing to be covered by this service plan.
- Services performed which are not explicitly listed will be charged at the prevailing rate.
- This service plan may be terminated at any time by either party, without refund.
- Service work performed by anyone other than Townsend Oil & Propane may invalidate this plan.
Other Conditions
Townsend Oil & Propane will not accept responsibility for the loss of cooling in any unoccupied buildings, for delays or damages resulting from fires, accidents, power interruptions, labor difficulties, acts of the Government, flood, war, hurricanes, earthquakes, or any acts of God, or other causes beyond our control; or for any loss or damage caused directly or indirectly by services performed, for any consequential or special damage of any kind whatsoever, for any reason.
Exclusions
- This service plan does NOT cover parts and labor costs caused by: tripped circuit breakers, electrical wiring, incorrect thermostat settings, Freon, refrigerant leak repairs, frozen condensate drain line in the attic, frozen evaporators, replacement of complete a/c system or any EPA cleanup costs.
- This service plan does not cover liability or damages resulting from failure of the equipment or consequential damages resulting in delays or inability to supply parts caused by, or resulting from, causes outside of Townsend Oil & Propane's control, or at unattended homes.
- Townsend Oil & Propane will not be responsible for replacement of obsolete or unavailable parts.
- No refrigerants of any type are covered under this plan.
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Optional Tank Protection Plan for Indoor and Aboveground Tanks
Our TankSure® program enables us to evaluate the safety and integrity of your oil tank, using EPA-approved ultrasonic testing - giving you a sense of security ... or advance warning of a possible problem. Once your tank is qualified, you get a tank payment credit that covers $1,000 of its replacement cost in the extremely rare instance that a release should occur.
$1,000 Proactive Tank Replacement Credit
- Tank Credit covers $1,000 toward replacement of your tank
- Proactive monitoring and replacement of tanks
- Reduces unexpected costs
- Reduces risk and increases safety
Ultrasonic Inspection
- Trained technicians use an EPA-approved ultrasonic testing process to evaluate the thickness of your tank walls
- The annual test and evaluation facilitate a proactive replacement process
Scientific Analysis & Documentation
- Your tank's thickness measurements, physical characteristics and surrounding environment are analyzed with state-of-the-art tank profiling software
- Tank information is compiled on a tank inspection certificate for your records
- This is important documentation if you ever sell your home
TERMS & CONDITIONS FOR: The TankSure Program - Optional Tank Protection Plan
Conditions & Exclusions:
The TankSure® Program provides among other benefits a tank testing service and the TankSure® Program Limited Payment. An ultrasonic tank test will be performed by our technician before your tank can be accepted for enrollment in the TankSure® Program. While we cannot guarantee the prevention of a leak or other failure of your tank, we are providing these new services with the hope that by testing and monitoring, we are offering a long-term proactive tank replacement program for our customers. We recommend that an annual test of your fuel tank be performed. If a tank leak occurs due to corrosion once you are on the program, or a tank leak occurs due to a manufacturer's defect or a non-leaking tank is identified for proactive replacement by the TankSure® Tank Analysis Software, Townsend Oil & Propane will cover up to $1,000 toward the replacement of your tank in accordance with the terms of the TankSure® Program Limited Payment. This Agreement is renewed automatically each year. Upon termination for any reason, there shall be no refunds or credits allowed. This Agreement is not in force if the Customer's account is delinquent or if the Customer is not a current heating oil customer. The yearly tank inspection and ultrasonic testing shall be done in conjunction with the customer's regularly scheduled annual heating and/or cooling system tune-up.
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For Oilheat Water Heaters
We haven't forgotten about protecting your hot water heater! Our optional water heater plan covers 20 important parts plus labor and includes around-the-clock emergency service - for maximum coverage!
- Coverage includes burner parts, aquastat controls and emergency switch.
- Annual performance check will be performed in conjunction with the Conservation Tune-up of your heating system.
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